We offer returns and exchanges on individual sets of string only. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, string sets must be unused and in the same condition that you received it. It must also be in the original, sealed packaging. We do not accept returns on string reels.
To return your product, you should mail your product to: Grapplesnake USA, 17787 Fiesta Ct., Reno NV 89508, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you would like to exchange an unused product, you will receive an invoice for $4.99, which will cover shipping costs back to you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.